We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Good quality. Satisfied.
Bought at the june sale. Track is fully tracked. The store quickly sent the goods. To krasnodar 9 days. Packed as well in two mail envelopes with a doll inside. Everything came whole, nothing was damaged. The bracelet is very beautiful, spectacular, stylish. Made qualitatively, neatly, asterisks are perfectly polished. One of the stars has small zircons. The balls are fixed, and the stars between them move freely. Nothing rings, not cockroaches. There is a test of 925. I do not know whether it is silver or not, i do not understand, but a piece of paper with a stikcode is attached to the bracelet, which says that it is silver. The size of the bracelet with additional links is 20 cm. The seller put a beautiful velvet pouch and a napkin for the care of the product as a gift.
Perfect packing, fast shipping time, product equal to description provided. Recommended product and store
Didn’t receive what I was expecting but the stars are cute I guess
So beautiful 10 stars very beautiful fabulous thanks to store I took several things by seller all very beautiful thank you
Packing and delivery OK. Nice bracelet very thin. So I received it with lots of knots. Seems fragile. To see in time. But I'm satisfied. Thank You
Beautiful bracelet.
Super beautiful bracelet! Looks expensive. I buy for the second time, because. She gave her friend and she is very pleased.
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